FAQ
Frequently Asked Questions (FAQ)
Where do you ship from?
All orders are packed and shipped from our warehouse in Queensland, Australia.
Where do you ship to?
We currently ship within Australia and New Zealand.
How long does shipping take?
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Australia Standard Shipping: 2–6 business days
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Australia Express Shipping: 1–3 business days (overnight in some metro areas)
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New Zealand: 4–10 business days depending on the service selected
Do you require a signature on delivery?
Yes. We request a signature on all deliveries to help ensure your order arrives safely.
Can I track my order?
Yes. Tracking details will be emailed to you as soon as your order has been dispatched.
Do you accept returns or exchanges?
We accept returns for faulty items, warranty claims, or incorrect items within 14 days of receipt. For more information, please refer to our Shipping & Returns page.
What if I receive the wrong item?
If you receive the wrong product or something extra by mistake, please contact us within 24 hours at sales@broadcastbiz.tv Please don’t open or use the item, as this may affect eligibility for return. We’ll arrange the return at no cost to you.
How can I contact you?
For general enquiries, email us at info@broadcastbiz.tv
For quotes, orders, or after-sales support, contact sales@broadcastbiz.tv
You can also reach out anytime via our Contact Page or use the live chat bubble during business hours.
